RAIL providers across the UK have moved quickly to fasttrack compensation schemes for customers after the recent cancellations chaos.
Several train companies - including routes between Glasgow and England via West Coast - have seen major disruption after a huge timetable change almost two months ago.
READ MORE: ScotRail to dish out £1million to customers
More than four million trains across Britain were rescheduled from May 20 in the largest timetable change for decades.
The number of alterations was seven times larger than normal due to the introduction of new trains and services following billions of pounds of investment.
WATCH: Walk through £120m Glasgow Queen Street - two years before it is unveiled
The shake-up was designed to increase overall frequencies and reliability, but some passengers were told they would find their regular journeys were no longer possible.
Some disruption was expected while trains and crews were re-deployed in the weeks that followed. However, rail passengers have suffered mass delays since.
The damaging impact of the new train timetables was demonstrated in the latest punctuality figures issued last week.
Almost a quarter (23%) of trains operated by Northern were at least five minutes late between May 27 and June 23, compared with just 9% during the same period last year, Network Rail data showed.
Some 6% of Northern trains were either cancelled or delayed by at least 30 minutes, up from 2% in the corresponding period in 2017.
READ MORE: Meet the ScotRail worker who was one of the first on scene of tragic Polmont rail disaster
Now, though, customers affected have been issued with advice on how to claim compensation if their journey has been affected.
What am I entitled to?
Visit your rail provider's compensation or delay repay website page to calculate how much you are due back.
How do I apply for compensation?
Visit National Rail's compensation page here to be directed to the correct website. Alternatively, speak to your local train station staff about delay repay.
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules here