PRESSURE is mounting on a council to speed up the time it takes to deal with complaints from the public.

A motion has been lodged urging East Renfrewshire to set a 10-day target for an initial response to concerns directed at the local authority.

The council has now vowed to look at its complaints policy after admitting it does not set specific targets for handling concerns.

The council was also asked to examine response times to official community council correspondence as part of the motion, which was raised by Eileen McCartin, Councillor, Liberal Democrat councillor for Paisley Southwest.

She said:“People get very angry if they phone up the council and they can’t get through or if they phone up the council, get through and wait for weeks sometimes to get an answer. Sometimes they never get an answer.

“My view is, whether they do it by letter or phone they, should get an initial acknowledgement and then an answer within 10 days.”

A spokesman for Renfrewshire Council said: “Our customer strategy published in 2017 sets out how we are adapting to the changing needs of our service users and customers. We are now examining the issues raised and will implement improvements as appropriate.”