EasyJet were forced take an earful from some disgruntled passengers who were left behind at Glasgow Airport due to an early morning evacuation.
A fire alarm set off by one of the kitchens within a bar in the departure lounge meant that several customers had to head outside and wait for safety reasons.
However some passengers who were meant to be boarding a flight to London Gatwick were left behind as a result of this.
This sparked outrage on Twitter with several customers calling out EasyJet on the mix up.
@easyJet so disgusted at how I witnessed a family being treated by a customer service advisor Cheryl @ cs desk in Glasgow airport. Such a rude nasty woman when a family are in distress. Horrible will never use this company again
— megan judge (@meganjudge_) August 30, 2018
One traveller wrote: "Shocking customer care from @easyJet. Fire alarm at Glasgow airport, whilst in lockdown easyjet fly away. Their response? Nothing to do with us Guv."
Another added: "Thanks for not holding your 6.45 to Gatwick during this morning's fire alarm shut-down in #Glasgow airport. Class customer service too #sarcasm."
@easyJet Thanks for not holding your 6.45 to Gatwick during this morning's fire alarm shut-down in #Glasgow airport. Class customer service too #sarcasm
— Gedders (@cherylged67) August 30, 2018
Shocking customer care from @easyJet @easyJet_press fire alarm at Glasgow airport, whilst in lockdown easyjet fly away. Their response? Nothing to do with us Guv.
— Alan Brown (@AlanB1967) August 30, 2018
Another commented on the way her family had been spoken to by staff from the airline at the Glasgow check in desk, writing: "So disgusted at how I witnessed a family being treated by a customer service advisor Cheryl @ cs desk in Glasgow airport. Such a rude nasty woman when a family are in distress. Horrible will never use this company again."
EasyJet apologised for the incident despite feeling that it had been outwith their control.
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