A family is convinced The Queen personally helped a struggling mum who was stuck in poverty.

Phoebe Monroe Clark “went straight to the top” when she found herself worrying about how she would look after her three young children aged seven, three and one.

She wrote to The Queen in December 1975, at 27-years-old, asking Her Majesty to check her benefits and see if she was “missing out on anything”.

Glasgow Times: SourcedSourced (Image: Sourced)

Then a few weeks later she received a letter from The House of Commons confirming her money was in order, but was shocked when three mystery giro payments were delivered to her home in Easterhouse.

A bank giro credit is used in the paper equivalent of an electronic money transfer.

It is a piece of paper containing information needed to transfer money from one account to another.

Phoebe was convinced The Queen personally sorted out the cash that let her buy her children new clothes, food, bedding, and paid off her debt.

Her daughter, Lorraine Anne McClelland, was just five-years-old when her mother received the payments and remembers “it was like Christmas”.

Glasgow Times: SourcedSourced (Image: Sourced)

Glasgow Times: SourcedSourced (Image: Sourced)

The 51-year-old told the Glasgow Times: “My mum used to always say ‘auld Lizzy looked after me, she's my pal’.

“She was struggling with being a recently single parent and had the idea to go straight to the top for help and write to The Queen directly.

“She wanted to make sure all her money was in order and that she wasn’t missing out on anything. The House of Commons said all her money was intact but a couple weeks later she received three big giro payments.

“It really, really helped her out. I remember us getting all new clothes and bedding, it was like Christmas.

“It wasn’t mentioned in the letters but my mum was always sure The Queen was the one who helped her out.

“I don’t know the exact amount she got but it was enough to look after us and pay off her debt as well, it was so exciting.”

Glasgow Times: SourcedSourced (Image: Sourced)

Glasgow Times: SourcedSourced (Image: Sourced)

Phoebe was overjoyed with the three big payments and used it to help her get on her feet.

She went on to buy a grocery van which in later years became a restaurant in the West End of Glasgow - Cafe De Courcy.

She sadly passed away in October 2018 at the age of 69, and her family believe she would have been “waiting on The Queen arriving” to thank her.

It comes after Her Majesty passed away peacefully at Balmoral on Thursday, September 8.

Glasgow Times: SourcedSourced (Image: Sourced)

Lorraine said: “My mum ended up doing pretty well in life. She did leave her mark here on a lot of people..

“We didn’t know we were poor because she was such a fun mum, she was always making games and had a massive heart.

“She really loved The Queen as well. We have all been reminiscing about what she would think about all this.

“I know my mum will be up there waiting for The Queen to arrive. She always loved to tell that story about how she helped her out.”

However, the Royal Family's website does state: “As a constitutional Monarch, Her Majesty does not intervene in any political or personal disputes, and letters asking her to do so will receive a standard reply to this effect.”