A call centre whistle-blower "never felt like his job was safe" before the company let go of 600 staff.

Ioan Jones has slammed Glasgow firm Go-Centric after they went bust last week [Thursday, December 2] within hours of a refinancing deal falling through.

The 60-year-old, from Glasgow, worked with the company for a year and has now branded the work culture as “toxic” because he constantly feared losing his job.

Glasgow Times:

He claims he was told four times in 12 months that his job was gone "at a moments notice" before being bounced to a new contract at the last second.

Ioan also claims he could rack up to 65 hours a week doing shifts during busy periods because he was worried his job wouldn’t be there next week.

Now he has spoken to the Glasgow Times to share his experience that left him “stressed” and “undervalued”.

Glasgow Times:

Ioan said: “Go-Centric was a shambles the entire time I was there, I felt like I was just one slip up away from being fired.

“It meant the work culture was pretty tough, I thought it was toxic.

“It wasn’t a great experience for me, I was really stressed because I was always worried about my job.

“I was on a 16-hour contract but when it was busy with NHS vaccination covid appointments I could work up to 65 hours a week.

“I didn’t really mind that because I was helping people so I willingly took the extra shifts, but it was also because I was always worried if my job would still be there on Monday.

“It's been very stressful. I'm 60 and dealing with the cost-of-living crisis, you want to know your job is there.

“I feel the staff were undervalued.”

Glasgow Times:

Go-Centric said it had safeguarded 250 jobs.

A spokesperson for Go-Centric said: “At this difficult time our entire focus has been on supporting people and saving jobs, and we are pleased to announce that negotiations with our customers have now secured jobs and immediate employment opportunities which outnumber the entire number of people affected by the closure of go-centric.”

Ioan has since found new employment after being let go and hopes his former co-workers will do the same soon.

It comes as lawyers have initiated action to get money for the hundreds of workers go-centric made redundant last week.

Thompsons Solicitors are acting to get staff cash as it believes the company has ignored strict Government rules in how it let its staff go.

 

 

 

Paul Kissen, who manages the law firm’s protective awards unit, said: “It’s absolutely shocking that almost 600 workers have lost their jobs with no notice just before Christmas.

“This company, which was funded by public money, has behaved in a heartless and completely irresponsible way. The workers who lost their jobs are entitled to compensation.”