FAMILIES have warned fellow visitors to steer clear of a popular trampoline park after several sections were closed off to guests.
Customers who attended Flip Out Glasgow said they had been informed a small section of the arena would be shut to accommodate work for new attractions.
Emails revealed the soft play area and one of the large inflatables would be out of bounds until later in the year and, to make up for the inconvenience, bosses were offering a voucher to attend the park in the summer when work will be completed.
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However, disappointed guests were left furious when they arrived to discover every inflatable, the soft play and under 7s trampolines were closed off.
Many of the attractions which were available were seen as "too grown up" for younger guests.
Organisers insist information is available online and reiterated vouchers would be offered to anyone who attended the centre in March, however, visitors said they believed other aspects of the arena would be open given the email.
The post-booking email read: "To make room for all this awesomeness, we'll be closing off some areas to guests for the next few weeks while we undertake the refurbishment.
"The soft play and one of the inflatables will be affected."
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Customers said the site shouldn't be charging full price given a large section of the arena is closed.
One mum said: "Unfortunately when we got there all the inflatables were closed as well as the under 7s trampoline section and the soft play, so only the trampolines and the small assault course were opened for my three-year-old despite paying the normal price for admission.
"When I asked at reception about the voucher to return, they said they didn’t know anything about how it works as it’s not Flip Out Glasgow that sent out the email.
"We love Flip Out and go weekly but would really recommend spending your money on something else for the next few weeks, especially whilst they’re still charging full price."
Trampoline park bosses insisted the work was being done to transform the centre with a new karting experience for visitors.
The centre's website has also now been updated to detail the exact list of the closures.
Colin Perry, regional manager of Flip Out, said: “Some areas of Flip Out in Glasgow are closed from March 1 to March 30 so that we can upgrade our activities and introduce electric karting, bumper cars and an interactive football pitch. Flip Out Glasgow will be the first Flip Out in the UK to offer the electric karting experience and we are really excited to be able to bring this activity to the families of Glasgow.
“We apologise to any of the families that have visited Flip Out Glasgow recently and have been affected by the partial closure of some of our activities. Those that have been affected should receive vouchers for a free return visit when we are fully reopened. If you have visited recently and not received a voucher, please contact glasgow@flipout.co.uk with your booking details so that we can sort this for you.
“The new additions to Flip Out Glasgow will make our park the leading family attraction in the city and we can’t wait for it to reopen.”
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