VISITSCOTLAND will close all of its information centres across the country, it has been announced.
The public body which works as Scotland’s national tourism organisation said the closures would happen over two years as “part of a strategy designed to grow the visitor economy by influencing visitors in the planning stage of their trip, before they leave home”.
VisitScotland currently has centres all across Scotland, including in Inverness, Fort William, Oban, Brodick, Rothesay, Glasgow, Edinburgh, Perth, Stirling, Balloch, Jedburgh, and Pitlochry.
VisitScotland said all of its information centres – known as iCentres – will operate as usual until the end of September as part of phased two-year closure programme.
The body said it was engaging with local stakeholders to discuss “local arrangements”.
VisitScotland said it would be adopting a “digital-first strategy”, targeting channels such as “TikTok, YouTube, online travel websites and tools like AI”.
It said that 64% of international visitors come as part of a package holiday, meaning engaging with tour operators was also important.
John Thurso, the hereditary peer serving as the chair of VisitScotland, said: “The tourism landscape has changed significantly in recent years.
“The demand for iCentres has reduced while the demand for online information and booking has continued to grow.
“In order to continue building demand and growing the value of tourism and events, it is vitally important that we target channels we know visitors use to influence them to visit Scotland.
“Our research shows that as an organisation, we have a greater and more impactful role to play in providing information before visitors travel. Prioritising a digital-first model of information provision allows us to reach potential visitors at those early planning stages when we can shape their future travel decisions.
“Together with businesses and our partners, we want to build on success and ensure that across all areas of our work – marketing, destination development, business advice, insights and events - we prioritise the activities that will deliver for our industry and for Scotland.
“By evolving our work in this way, we will be able to invest in the activities that will accelerate sustainable growth in the visitor economy, helping create jobs, sustain communities and attract investment for the future.”
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules hereLast Updated:
Report this comment Cancel