New shops, a ticket office and a first-class lounge will be built at Glasgow Central as part of a £5m remodel of the station. 

The work, which is set to get underway this autumn, will see the Avanti West Coast ticket office relocate to a new facility at Caledonian Chambers next to platforms 1 and 2.

This will include two welcome desks, more machines and user-friendly information screens.

Retail units at Glasgow Central (Image: Network Rail)

Meanwhile, its current office on Gordon Street will be converted into two retail units. 

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Some shops in the station have been closed since the end of 2023 in anticipation of this remodelling, and the plans will see the layout of several existing shops changing. 

As part of the programme, existing tenants will relocate, new retail units will be created, and office accommodation will be refurbished.

First class lounge (Image: Network Rail)

The project will also see the creation of a new step-free station reception which aims to improve experiences for passengers using the facility. 

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Staff will have handheld devices to help with any customer queries and have more of a visible presence in the station. 

First class lounge (Image: Network Rail)

Conor Mclaughlin, the scheme project manager at Network Rail, said: “We are excited to be working in collaboration with Avanti West Coast to deliver an improved passenger experience as part of our wider property upgrade at Glasgow Central Station.

“Not only will passengers benefit from Avanti West Coast relocating to a new and improved ticket office and first-class lounge, a new step-free station reception will also open.

“We would like to thank passengers for their patience as we carry out work to allow these exciting upgrades to happen.”

Ticket office (Image: Network Rail)

Mark Green, Avanti West Coast station manager at Glasgow Central, added: “We’re looking forward to working with Network Rail Scotland on this exciting joint project. 

“The relocation of both the ticket office and first-class lounge means we’ll be closer to our customers on platforms 1 and 2. The new facilities will also provide a better experience by improving accessibility, making it easier to buy tickets and find journey information.

“Our current ticket office and first-class lounge will continue to operate as normal, and will only transfer when the new premises are ready - ensuring continuity of service for our customers.”

Station concourseStation concourse (Image: Network Rail)