TUI has been named Airline of the Year by Glasgow Airport.
The travel company was recognised for its "exceptional operational success and innovation" during the 2024 summer season.
Glasgow Airport said the award acknowledged TUI's commitment to enhancing the travel experience through strategic partnerships, technological innovation, and a customer-focused approach.
The airport's CEO Ronald Leitch presented the award and praised TUI's achievements in operational efficiency, passenger satisfaction, and collaboration with key service partners.
Barbara Williams, TUI's station account manager at Glasgow, said: "TUI’s remarkable performance over the summer was fuelled by dedicated teamwork with service providers across the airport, resulting in a more streamlined, accessible, and enjoyable journey for travellers.
"One of the key innovations was the installation of a self-service bag drop (SSBD) system which has transformed the check-in process.
"The introduction of day-before check-in services further enhanced the process, giving customers even more flexibility and convenience."
TUI and its partners also provided operational demonstrations for independent travel agents, allowing them to experience the improved customer journey at the airport.
Agents were shown the full check-in process, SSBD kiosks, and even toured TUI aircraft to strengthen their knowledge of TUI’s service model.
The award highlights TUI’s One Team approach, achieved through collaboration with crew, pilots, Swissport ground handling agents, TUI Cars, and Glasgow Airport’s duty managers and ambassadors team.
This teamwork underscores TUI’s commitment to delivering an elevated, team-oriented customer experience.
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