Amazon bosses are refusing to name a delivery driver who reportedly reversed at speed into a stunned court worker’s car.
Rebecca King’s Toyota Corolla suffered significant damage to its rear light, bumper and back wing after the van allegedly smashed into it outside her home in Rutherglen.
She says police are refusing to tackle the firm, despite telling her the driver has committed a criminal offence by reportedly fleeing the scene.
Mrs King, 60, said: “It seems that because they are a fat cat company worth billions of pounds, they believe they are above the law.
“If this was an ordinary member of the public, we would be hauled over the coals and dragged into court, but because it is a worker for Amazon, it seems like there is no appetite from the police to pursue it.
"It’s unacceptable that someone can just get away with causing this sort of damage.”
An eyewitness to the crash took photographs of the delivery van driving off after reportedly reversing into the car and Mrs King and her husband Norman, 58, immediately reported the incident to Amazon and Police Scotland.
It took officers two weeks to visit their home to take statements and they told the couple the driver would be charged with failing to report and leaving the scene of an accident.
However, Mrs King was shocked to receive a follow-up telephone call from the police saying that Amazon was refusing to hand over the driver's name or details.
She said: “Our vehicle has been left an absolute mess, goodness knows how much it will cost to fix.
"He was spotted dropping off a parcel, then he jumped back into his van and reversed at speed right into our car. He then got out of the van to see how much damage he caused - and then just drove off.
"Thankfully someone got the van’s registration number and I thought a big company like Amazon would deal with this right away - and take it seriously.
“We contacted them but were put through to one of their call handlers in America, who pretty much didn’t care about what had happened. It then took police two weeks to show up and they said the driver would be traced and charged.
“We thought they would deal with the matter and the driver would face the proper punishment, so I was absolutely shocked to receive a call from an officer saying that Amazon had refused to release the driver's details unless they went and got a warrant.
"We were told there was nothing more the police were willing to do and to take the matter up with our insurance company.
“I just couldn’t believe it. Basically, it seems that Amazon drivers are above the law and the company will protect them at any cost.
"It seems the firm thinks their drivers can hit cars and just drive off without facing any sort of penalty. They clearly think they are beyond reproach.”
Mrs King claims the same driver is still dropping off parcels on her street after the crash on April 29 and the couple have been left in limbo as they wait for their insurance company to sort out repairs.
The internet delivery company, owned by US billionaire Jeff Bezos, saw its revenue increase throughout the Covid pandemic as more and more people relied on its home delivery service. It is currently valued at just over $1.5 trillion.
Mrs King added: “We feel badly let down by Amazon and the police. We've had to tape the rear light together just to make the car roadworthy. We are driving around in a damaged vehicle through no fault of our own.
“The Amazon driver continues to drop off parcels in our street and our neighbour spotted him slowing his van down to inspect the damage he has caused. He’s not even got the decency to apologise or take any sort of responsibility for what he’s done.
“I’ll never buy anything from Amazon again. I’m disgusted by their attitude.”
A spokeswoman for Amazon said: “We have very high standards for the delivery service providers we work with and how they serve customers. We are investigating the incident.”
A spokeswoman for Police Scotland added: "We received a report of a crash involving a stationary vehicle and a van which left the scene on Parkhill Drive, Rutherglen, on Friday, April 29.
"The incident is believed to have occurred between 2.15pm and 3.15pm.
"There are no reports of any injuries and enquiries are ongoing.”
UPDATE: Following the publication of the Glasgow Times' story, Amazon has now said it has "engaged with the police".
A spokesperson said: "We have very high standards for the delivery service providers we work with and how they serve customers.
"We are engaged with the police and have reached out to Mrs King to make this right."
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