Hundreds of people were forced to queue outside Glasgow Central Station in the wake of disruption caused by Storm Gerrit.
Pictures from the scene by our photographer Colin Mearns show people weighed down with luggage in a line that snakes around the building and stretches down Union Street.
Most of the commuters are believed to be waiting for Avanti West Coast Services between Glasgow and London that have been cancelled.
One user wrote on social media: "@AvantiWestCoast you have cancelled trains and now telling us to join the queue which is so long it goes OUTSIDE.
"How is that customer care? We pay over the odds for a crap service.
"My brother has had problems every time he has visited Glasgow to Preston."
.@AvantiWestCoast you have cancelled trains and now telling us to join the queue which is so long it goes OUTSIDE. How is that customer care? We pay over the odds for a crap service. My brother has had problems everytime he has visited glasgow to preston
— Kathryn B (@kbrad26) December 28, 2023
They added: "It's carnage at Glasgow Central. @AvantiWestCoast are cancelling trains and then telling people to queue outside."
"@AvantiWestCoast hi there, is there an update on the Glasgow to Euston trains? We are queuing outside with no update," another commuter said.
@AvantiWestCoast hi there, is there an update on the Glasgow to Euston trains? We are queuing outside with no update.
— Adrienne Murphy (@adriennemurphy1) December 28, 2023
An Avanti West Coast spokesperson said: “We’re sorry to our customers affected by the cancellations and delays at Glasgow Central following the disruption caused by Storm Gerrit.
"We would like to thank our customers for their patience and remind them if they’re delayed by 15 minutes or more to claim delay repay compensation.
"Any customers making journeys between Glasgow and London today (28 December) are strongly advised to check before they travel.”
They added: "The queues are a result of delays and cancellations following disruption caused by Storm Gerrit.
"Customers with tickets dated December 27 between Preston and Edinburgh/Glasgow can be used today (December 28) or tomorrow (Friday, December 29).
"If your train is cancelled, you can claim a full fee-free refund from their point of purchase."
We reported yesterday that Glasgow train services were either disrupted or cancelled as Storm Gerrit battered the UK.
Comments & Moderation
Readers’ comments: You are personally liable for the content of any comments you upload to this website, so please act responsibly. We do not pre-moderate or monitor readers’ comments appearing on our websites, but we do post-moderate in response to complaints we receive or otherwise when a potential problem comes to our attention. You can make a complaint by using the ‘report this post’ link . We may then apply our discretion under the user terms to amend or delete comments.
Post moderation is undertaken full-time 9am-6pm on weekdays, and on a part-time basis outwith those hours.
Read the rules here