The ScotRail website is not showing the new train timetable, the firm has said.

We reported that a new reduced temporary timetable is being introduced on ScotRail trains from today (Wednesday, July 10) affecting many services in and around Glasgow.

The train operator said the service cuts are needed because fewer train drivers are available for overtime due to a dispute over pay.

READ MORE: Reduced timetable to hit train services in Glasgow from tomorrow

However, due to what the firm says is a 'National Rail issue', their app and website is not showing customers the new timetable. 

They apologised to those who needed to check changes to their services this morning and said they would provide an update on the timetable when they have it.

A spokesperson said: "Unfortunately due to a National Rail issue our app and website does not reflect our new temporary timetable. We are very sorry to those who were waiting to check their services this morning. As soon as we have more information, we will provide an update."

 

Some customers aired their frustrations at the confusion, with one saying: "This is getting ridiculous! How can anyone plan their travel?"

Another asked: "So you are now saying none of the services are correct?"

A third enquired: "How is this even remotely helpful? I'm getting a train to London from Waverley and haven't a clue what train to get from Armadale?"

The new timetable comes after Aslef, the train drivers’ union, has recommended a ballot on industrial action.

ScotRail said over the past number of weeks, it has been in pay discussions ASLEF, RMT, TSSA, and Unite.

A formal pay offer was rejected last week.