A company with over 70 branches including a Glasgow store has collapsed 'out of the blue'.
Skin, one of Britain’s largest plastic surgery providers, has 'ceased trading' as of Wednesday, July 17.
Customers calling Skin’s main office number on Tuesday were told: “Unfortunately as of July 17, the Skin Group, including Skin Clinics, the Harley Medical Group, Skin Brands, the Skin Experts and ABC Medical has ceased trading.”
The same message was echoed when the Glasgow Times attempted to call the Gordon Street clinic.
Skin’s website also appears to have been replaced by a message saying the company had “undertaken an extensive process to secure investment to enable it to continue trading but sadly we’ve been unsuccessful”.
It added: “We recognise this outcome will have a significant impact on our team members and our customers and we are deeply sorry for the stress and inconvenience this has caused.
“We are doing all we can to address the concerns of those affected and will be contacting all clients still awaiting test results as soon as possible. All further updates will be provided on this website and when available.”
Founded in 1990, the Birmingham-based company expanded to locations in Glasgow, Manchester, Liverpool and 17 clinics across London.
It also owned brands including cosmetic surgery firm Harley Medical Group and skin technology company ABC Medical, whose phone lines had the same automated message.
Skin had more than 450 consultants, doctors, nurses and medical practitioners operating across England and Scotland.
The company provided services from tattoo and wart removal to lip filler and thread lifts, a type of facelift.
However, customers claim that they were told their appointments would no longer go ahead.
One who asked not to be identified said their upcoming appointment had been cancelled on Tuesday “out of the blue”.
They added that they had pre-paid about £700 for a series of appointments, and had not completed the course of treatment.
“They’ve done this with no prior warning to customers, with no communications about how to get a refund on the treatments customers are owed,” the person said.
Meanwhile, Skin’s accounts on X, formerly Twitter, and Instagram, also appeared to have been cancelled.
Communications firm Kendrick, which was Skin’s PR agency, wrote in a post on Instagram that it was “blindsided” by the news.
The post indicated that Skin had ceased trading but that “at this time we have no information for the press and patients who are understandably reaching out to us wanting clarity on the situation”.
Skin has been contacted for comment.
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