Hundreds of holidaymakers were left in limbo after their TUI flights were cancelled following the Crowdstrike IT outage on Friday.
The Daily Record reported that people who travelled to Antalya Airport in Turkey and Larnaca Airport in Cyprus were left waiting for hours before they were finally notified their TUI flights were not taking off.
Pauline Clements, who was due to travel to Glasgow Airport, said: "We were loaded onto a bus like cattle and dumped at a hotel after waiting for hours.
"The TUI reps dropped us off and left.
"When we went into the hotel, the staff said they didn't have enough rooms for us.
"Several families were left to share rooms with strangers so we all had somewhere to sleep.
"We had to sort the situation out for ourselves because TUI abandoned us. It was awful.
"I received a message at 11.38am on Monday to say we had to be ready by 12pm to move hotels.
"We've had to travel two hours to a new hotel but haven't been given information about where we are going.
"The whole situation has been totally unacceptable. We have been massively let down by TUI."
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Another traveller, Charlene Mennie's flight to Glasgow was cancelled four days ago.
She said: "It's very frustrating. The communication has been so poor. We will have been stuck here for five days.
"We were due to return to work and are both having to take unpaid leave now till Thursday.
"I'll be asking TUI about compensation."
A spokesperson for TUI said: "We would like to apologise to our customers who were impacted by the global IT outage that resulted in some delays and cancellations.
"Whilst the original IT issue was outside of our control the impact, alongside air traffic control restrictions over the weekend, meant we had to cancel some flights and delay some return flights home. We understand how frustrating this would have been and recognise that many of these delays happened when our customers were already at the airport.
"We would like to reassure customers that if they are currently overseas our TUI team will look after them and flights home provided. We will continue to update customers with more information and can confirm that if a return flight time has changed we will contact them directly 24 hours before departure.
"We thank our customers for their understanding and continued patience."
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